This Privacy Policy describes how Letterman Creative and its controlled affiliates (“Letterman Creative”) collect, use, and disclose information that we collect from you, as well as how we protect and secure your data. If you have additional questions regarding your rights under this Privacy Policy or any agreement you have entered into with Letterman Creative regarding your data, please contact us at orders@lettermancreative.com.
This Privacy Policy generally applies to Personal Information that Letterman Creative collects, uses, and discloses. However, this Privacy Policy is subordinate to any specific terms and conditions set forth in any terms of use, end user license agreements, or other agreements with Letterman Creative related to a particular product, service, or data that is collected. It is also important to note that this Privacy Policy applies to information collected, used, and possessed by Letterman Creative and its controlled affiliates, but not to its network of independent vendors and distributors, which may have their own privacy policies that apply to information that they collect from you.
What Types of Information and Data Does Letterman Creative Collect, and When Does It Collect This Data?
Letterman Creative collects various types of Personal Information. We collect this information when you provide it to us (whether directly or through our vendors and/or representatives) or when you use certain services provided by Letterman Creative.
"Personal Information" is information that can be used to identify, locate, or contact you as a natural person, as well as other information about you that we tie to Personal Information. Personal Information that we collect includes, but is not limited to, the following types of information:
- "Contact Information" that allows us to identify and communicate with you, such as your name, phone number, address, email, and language preferences.
- "Relationship Information" that helps us understand who you are what you want in order to offer you products and services that may interest you.
- "Transactional Information" about how you interact with us, our vendors and business partners, including purchases, services you request, customer service inquiries, and customer account information.
- "Financial Account Information" as needed to complete your purchases, such as credit card information and information about financing and leasing activities.
“Non-Personal Information” is any information that does not does not identify a natural person and is not identifiable to a natural person, such as:
- Cookies and other tools used in a non-identifiable way;
- Anonymized information;
- Aggregated information; and
- Information about your business operations, including, but not limited to:
- Operation-specific data, such as location data, when kept in a non-identifiable way; and
- The name, form, and contact details of legal persons.
In addition to the methods described above, Personal Information and Non-Personal Information may be collected by Letterman Creative from its authorized vendors and distributors as part of its standard business operations, to provide services to the authorized vendors and distributors, and as otherwise agreed pursuant to agreements between Letterman Creative and such authorized vendors and distributors.
When data is described as “anonymized,” it means that the data is no longer associated with a particular person. When data is described as “aggregated,” it means that such information has been combined with other data in such a way that no person can be identified or linked to any specific action or information.
How Letterman Creative Uses Your Information (the "Purposes")
Subject to the limitations and other rights set forth in this Privacy Policy, Letterman Creative uses your Personal Information in its identifiable form for a variety of purposes, including:
- To Complete Orders and Provide Requested Services. To fulfill orders for products or services, and for other services or purposes as you may request or direct, such as product delivery, maintenance, warranty service, financing, leasing, or credit services.
- Product and Customer Support. To provide support services, to deliver upgrades and product improvement communications, and for repairs, product safety, and recalls.
- Marketing and Surveys. To communicate offers for products and services from Letterman Creative or its vendors, suppliers, or partners, including offers based on your interests, personal and business characteristics and your location; to administer surveys, polls, sweepstakes, contest, loyalty programs and other promotional events; and to provide other information which may be of interest to you, such as Letterman Creative company news, catalogs, announcements, reminders, and technical bulletins. Please contact us if you would not like to be contacted by Letterman Creative for marketing purposes without being asked. We will provide you with the opportunity to opt-out of marketing information or market research inquiries.
- General Business Purposes. To provide and accomplish standard business tasks, such as payment processing, financial account management, product development, product safety, contract management, website administration, web-forum management, order or contract fulfillment, analytics, fraud prevention, corporate governance, reporting and legal compliance.
- As Disclosed at the Time of Collection. In any other manner that we may describe when you provide the information to us.
These Purposes may be necessary for Letterman Creative to perform a contract to which you are a party, comply with a legal obligation to which Letterman Creative is subject, protect Letterman Creative’s vital interests or the interests of another natural person, or otherwise pursue Letterman Creative’s legitimate business purposes and objectives. Letterman Creative may obtain your consent to process your Personal Information, as necessary.
Letterman Creative collects Non-Personal Information in the same ways it collects Personal Information, described elsewhere in this Privacy Policy.
Because Non-Personal Information does not personally identify you, Letterman Creative may use and disclose Non-Personal Information for any purpose. In some instances, Letterman Creative may combine Non-Personal Information with Personal Information (such as combining your name with your location data). If Letterman Creative combines any Non-Personal Information with Personal Information, Letterman Creative will treat the combined information as Personal Information.
In addition, Letterman Creative reserves the right to use anonymized and aggregated Personal Information to improve its products and services, to create and publish reports, to conduct statistical analysis about our customers and products, and for other activities that do not result in the disclosure of your identifiable information.
When Will Letterman Creative Disclose Your Information, and Who May Receive It?
Letterman Creative is committed to being transparent regarding the manner in which we use and disclose your information. We may disclose and share your information as follows:
- We may share Personal Information with our affiliated companies, our suppliers, authorized vendors and distributors, and business partners, as needed to accomplish, and consistently with, the Purposes set forth above, or as you authorize or request.
- We may also share Personal Information with our service providers to fulfill the Purposes on our behalf. Our service providers are bound by law or contract to treat your information and data with the same level of protection that we do and to only use it in accordance with our instructions.
- We may disclose Personal Information where needed to affect the sale or transfer of business assets, to enforce our rights, protect our property, or protect the rights, property, or safety of others, or as needed to support external auditing, compliance, and corporate governance functions.
- We will also disclose Personal Information when required to do so by law, such as in response to a subpoena, including to law enforcement agencies and courts in the countries where we operate.
As noted above, Letterman Creative reserves the right to use and disclose anonymized and aggregated Personal Information to improve its products and services, to create and publish reports, to conduct statistical analysis about our customers and products, and for other activities that do not result in the disclosure of your identifiable information.
How Long Will Letterman Creative Keep your Information?
Letterman Creative keeps different kinds of personal data for different lengths of time, depending on the Purposes for which they are processed and the unique circumstances of your situation. Letterman Creative will hold your Personal Information as long as necessary for the relevant Purpose. For more information on Letterman Creative’s data-retention policy and how long your data might be retained, please contact us as information provided below.
Website Data Collection, Cookies, and Similar Technology
When you visit our website or use our mobile applications, we collect certain information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons.
For example, when you visit our website, we place cookies on your computer. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and enable us to detect certain kinds of fraud. We may also use Adobe Flash Cookies, Microsoft Silverlight, and similar technologies which remember your settings, preferences, and usage in a manner similar to browser cookies to personalize and enhance your online experience, but which are not managed through your browser. To manage your Flash and Silverlight cookies, please see Adobe’s and Microsoft’s websites.
Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages and promotions.
We collect many different types of information from cookies and other technologies. For example, we may collect information about the device you use to access our website, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also may record the IP address or derivative of the device you use to connect to the Internet. An IP address is a unique identifier that devices use to identify and communicate with each other on the Internet. We may also collect information about the website you were visiting before you came to Letterman Creative and the website you visit after you leave our site.
In many cases, the information we collect using cookies and other tools is only used in a non-identifiable way, without reference to Personal Information. For example, we use information we collect about website users to optimize our websites and to understand website traffic patterns. In some cases, we do associate the information we collect using cookies and other technology with your Personal Information. Additionally, if the settings on your geo-aware mobile devices permit our mobile applications to collect location information, we will collect that information automatically. This Privacy Policy governs how we use all of this information when we associate it with your Personal Information.
Letterman Creative has relationships with third party advertising companies to perform tracking and reporting functions for our web processing. These third party advertising companies may place cookies on your computer so that they can display targeted advertisements to you. These third party advertising companies should not collect Personal Information in this process, and we do not give Personal Information to them as part of this process.
Your Choices and Data Control
You can limit the information you provide to Letterman Creative. You can also limit the communications that Letterman Creative sends to you. To opt-out of marketing emails, you can visit our website and communicate your choice to the relevant privacy contact. Alternatively, you may opt-out of receiving future marketing emails by clicking "unsubscribe" at the bottom of marketing emails we send you.
Please note that even if you opt-out of receiving marketing material, we may still need to contact you with important Transactional Information about your account or your products. For example, even if you opt-out of marketing emails, we will still send you a confirmation when you purchase something from us as well as product safety communications.
You can manage cookie preferences and opt-out of having cookies and other similar collection technologies used by adjusting the settings on your browser or interface, commonly known as “Do Not Track” settings. All browsers and interfaces are different, so visit the "help" section of your browser or interface to learn about cookie preferences and other privacy settings that may be available. You can manage how your mobile device and mobile browser share location information with Letterman Creative, as well as how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings. In general, Letterman Creative complies and requests that all of its service providers comply with your “Do Not Track” settings you select using your internet browser(s).
Letterman Creative complies with applicable law regarding your ability to access, correct, and delete your Personal Information. If you have an online account, you may be able to log into your account to access and update certain information you provided to us. For Personal Information that is not linked to an online account, for assisting in opting-out of communications, or if you need assistance updating or deleting your Personal Information, please contact us via email at orders@lettermancreative.com. You can also write us at the address in the How to Contact Us section below. If you send us a letter, please provide your name, address, email address, and detailed information about the change you would like to make.
For EU Residents:
The General Data Protection Regulation (“GDPR”), particularly Articles 15 to 21, affords you a number of rights as a data subject. Letterman Creative encourages you to read and learn about those rights on your own. However, the following will help you to begin to understand those rights.
- The Right to Access: This allows you to request from Letterman Creative information about your Personal Information, including what data Letterman Creative has and how and why it is being processed.
- The Right to Rectification: In the event that some or all of the Personal Information that Letterman Creative has concerning you is inaccurate, this gives you the right to have those inaccuracies rectified.
- The Right to Erasure: In some cases, you may have the right to request that Letterman Creative erase your Personal Information that it has in its possession.
- The Right to Restriction of Processing: This gives you the right, in some circumstances, to have Letterman Creative process your Personal Information only with your consent.
- The Right to Object to Processing: Where Letterman Creative is processing your Personal Information on the ground of its legitimate interests, or to carry out tasks in the public interest or to exercise official authority, you have a right to object to the processing on grounds relating to your particular situation. In cases where you object to Letterman Creative’s processing of your personal data for direct marketing purposes, the processing will cease.
- The Right to Data Portability: This allows you to request from Letterman Creative a copy of your Personal Information that it has on file and to transfer that information to someone else without any interference from Letterman Creative. In some cases, you may be able to request that Letterman Creative transfer your Personal Information directly to a third party on your behalf.
In addition, to the extent that Letterman Creative processes any of your Personal Information on the basis of your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing that was based on your consent before its withdrawal.
If you are a natural person residing in the EU and at any time you believe Letterman Creative has violated one of your rights listed above, or if you believe Letterman Creative is in violation of one or more of the provisions of the GDPR, you have the right to lodge a complaint with a Data Protection Authority. More information about the Data Protection Authorities can be found at https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-are-data-protection-authorities-dpas_en.
Information and Data Security
Letterman Creative has implemented an information and data security program that contains administrative, technical and physical controls that are designed to reasonably safeguard Personal Information.
Privacy Policies of Third Parties
This Privacy Policy only addresses the collection, use, and disclosure of information and data by Letterman Creative and its controlled affiliates. Other websites that may be accessible through this website have their own privacy policies and practices, which govern their use of information that they collect or otherwise obtain from you. Our independent vendors, suppliers, and business partners have their own privacy policies and practices as well. We encourage you to familiarize yourself with the privacy statements provided by all such third parties prior to providing them with information or taking advantage of an offer or promotion.
Children’s Privacy
Letterman Creative does not intend to collect Personal Information from children aged 18 and under on our website. If you believe that your child is using our website, please contact us at orders@lettermancreative.com so we can investigate and delete any inappropriate information.
Plug-Ins to Social Media and Other Third Party Services
Letterman Creative’s websites may also contain links, plug-ins, APIs, and other tools that enable you to share content on our website or your own content through third party social media or other services (such a Facebook, Twitter, Google+, and other services). All use of such third party services, including through links found on our website, shall be considered public information and shall be subject to the terms and conditions of such third party services.
In addition, Letterman Creative’s websites and software products may incorporate certain mapping software and documentation developed by Google, Inc. and licensed to Letterman Creative. Customer acknowledges and agrees that its use of such mapping software and documentation is subject to Google’s Privacy Policy, which can be found at http://www.google.com/policies/privacy.
Amendments and Changes
This Privacy Policy may be amended and updated from time to time to reflect new or different privacy practices. We will place notice on our homepage when we make material changes to this Privacy Policy. Additionally, if the changes will materially affect the way we use or disclose previously collected Personal Information, we may also notify you about the change by sending electronic notice to you (if we have your email address).
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information below.
How to Contact Us
If you have questions or comments about this Privacy Policy or any of our privacy practices, you can contact us at orders@lettermancreative.com. You can also reach us via mail at the following address:
Letterman Creative, LLC.
Attn: Privacy
1601 SE Gateway Dr #130
Grimes, IA 50111
Last Updated: November 1, 2024